Nowadays, getting feedback is easy, like learning about anything in the world. It is just a few fingertips away. Yet creating a positive feedback loop is what troubles companies more than solving customer’s complaints.
That’s where a closed loop feedback survey assists to expand employee performance and customer satisfaction.
In this blog, we let information flow to encourage a simple follow-up or a meaningful action to keep customers feeling valued and companies getting a robust and effective closed loop feedback survey performance.
In other words, this process helps a representative to provide a better business response or action taken on submitted feedback by a customer, either online or offline.
Here, closing the loop is a business is capable of responding to feedback in a time and effective fashion, either by directly addressing customer concerns or indirectly securing a positive customer experience. Further, some feel-good things to know about closed loop survey to brighten your day:
Customer Identification
In a business, getting feedback is essential, and response is necessary regardless of negative and positive customer feedback.
With secure software, you can fetch customer information and provide additional follow-up to any customer feedback without waiting for anyone to submit extra information.
Action-Oriented Design
Our program's used survey in the closed-loop framework focuses on questions and feedback requiring high action-response. For instance, cleanliness, check-out speed, and employee interaction.
Other features you can expect are revenue maintenance, reputation controller, feedback collection, ticket management system, intuitive feedback interface, and reporting.
Automation
Automation is the way of life online and offline. Without it, business costs are too high to sustain in such a competitive environment. With this function, you can share qualified in real-time. Also, let JusFeedback by Active transform feedback into actionable intelligence.
Further, and last, we help CX teams identify root causes to elevate customer success and provide valuable insights for internal stakeholders. Whether you see your customers’ expectations growing faster or your employees lacking fast response time, we can help.
We have a simple and easy-to-use closed loop feedback survey system featuring customizable templates, questions, and data import, including timely updates.
