You are doing your best in providing your products or services but are failing in getting customers' responses. Don't worry, there isn't any flaw in your efforts but there might be some mistakes you are making while designing your feedback forms. Feedbacks, for sure, hold importance for you and your company so be cautious to make it as easy as possible for customers to the response. Let's get to know what are the common mistakes people generally do.
Including Text Boxes Instead of MCQs
It is obviously time taking to deal with too many text boxes while you can make it easier for your customers by replacing with simple multiple-choice questions.
Mandatory Questions
You wouldn't want your customers to leave most of the blanks unfilled. Design your feedback form in such a way that it contains few or no mandatory questions. Take the survey as smooth as possible and make your customers happy while getting help from them.
Making Your Customers Unaware of Survey Time
Adding a progress bar helps the customers evaluating the time required from them for the survey. Always keep in mind that you intend it to make a Customer Satisfaction survey in order to get their best response.
No Images
However, a customer feedback form is not like other regular blog or articles, you can add simple images or emojis to add some spices. Let your customers rate your products with exciting emojis to entertain them.
Don't Ask Common Details
Wherever we go, we need to write our names, address and other personal details. Since you don't have anything to do with their personal details, it's better to ignore them. Keep your contents limited to what you need to know about your services only. This would not seem monotonous to them and they will be eager to help you.
